Accessing Lifeline Crisis Chat

The Lifeline Crisis Chat service is available within the United States and territories from 2pm to 2am seven days a week. If all chat specialists are busy assisting other visitors you will be asked to try the chat again in a half hour. If the chat service is not open we encourage you to call the National Suicide Prevention Lifeline at 1-800-273-8255.

Crisis Chat is only available in the United States and its territories. If you are visiting from outside the US, please check out Unsuicide for a list of online options for help around the world. You are also welcome to check out our library, screening tools, and resources, regardless of where you live.

Step 1: Click on the green link to the right.

Step 2: Read the terms and scroll to the bottom, then click "yes."

Step 3: Complete and submit the brief pre-chat questions.

Once you have completed your chat session, you will also be asked to respond to a few post-chat questions about our service. Learning more about your experiences with Lifeline Chat will allow us to further develop our service to more closely fit your needs. We would really appreciate your feedback.

Crisis Chat Etiquette:

  • Use a computer with a strong internet connection to minimize disruptions.
  • Use respectful language.
  • Stay focused on the chat and respond promptly - limit multi-tasking.
  • If you need to step away from the chat for a moment, let us know or end the chat and then come back when you have time.

Sometimes you will be told all operators are currently busy.  Click here to find out why.


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