Frances, we are very sorry that you did not get through to a chat specialist when you most needed to talk. We have fixed the temporary issue that was blocking you from entering chat. We understand how important it is to have Crisis Chat as a support and once again apologize that you couldn't get through the first time you tried to reach out for support. We hope that you will try us again.

I was told that this was a good option by a therapist. I've tried to login at least 6 times and got a cryptic message "We were unable to register you. Please try again later. (Issue: 20)." If this is truly a crisis network I am not impressed by your service or the therapist who recommended you. It's so hard to get the courage to reach out and to not be able to access this service has just made me feel so much worse.

I'm new to this.. I was on google and i typed ''Chat rooms for suicide''.. I really needed someone to talk to and i still do. Then i found this website. But when i clicked chat it said the next session is to be at 9:00 am... i am waking up at 8:00 just so that i can be on time for this.. I am very nervous. And all ive been doing is crying. It's great to know that there are websites like this that can help me. I'm very excited yet nervous like i said.. I just hope this can help me. I'm still trying to figure out what exactly i need though. -Erykah

I've talked to Will on chat for 2 hours. He helped me sooo much! He is a God sent. I've only done online chat 2 times he was the second person I talked to. The first girl was on a different website for chat and she had no personality and I felt rushed. Will made me feel comfortable. Thank you guys for making this chat website! <3

I need this right now, like really, really need this. And I clicked CHAT and it told me someone would be with me, and I felt a little better, but then it signed me out and asked for my opinion about the chat service. I didn't get to talk to anyone and now there is no one online and it's not even 12 yet. Who do I talk to now?

I need this now. It's 12:03am I missed it by 3 minutes and the next times it"s open is 10 am tomorrow. I've only ever been on once before and waited 45 minutes but no one ever answered my mesages

I need this to be 24 hours round . :/..

Why arent there more people to chat with? and when I wait no one ever comes. Why is this? i also agree with the post about 24 hour chat.

Please make the crisis chat 24/hr.

Good question, Jeleen, Crisis Chat is set up so that people outside of the United States cannot access the service. CONTACT USA hopes that they may access other online services, depending on their country of origin.

do people from other country can use this site?

I had the welfare check called. I would just like to say, in retrospect, the crisis worker absolutely made the right decision. I am grateful to her. Because of her actions, my children still have a mother, my mom still has a daughter, my students still have a teacher...I still have a life. At the time, I was in intense pain and desperate to end the pain. The crisis worker stayed on the chat with me and continued to be compassionate. I had made it clear to her that I was done and also told her that I had started taking pills. Had she not acted in accordance with the law, and more importantly in accordance with what was right, I might not be here.
Do I still suffer from severe depression, yes. Do I still have suicidal thoughts, yes. Am I still in pain, yes. Do I regret having used crisis chat, no. In fact, I have come back here a couple of times to get support. I have always found compassion and understanding. I hope my previous post does not scare anyone off from using this service. I think this is an incredible service and resource for those of us who are suffering and just need someone to listen to us.

To Bluerose and others concerned about anonymity and active rescue - We are sorry that the possibilty of active rescue may make you less likely to use the crisis chat service. Crisis centers around the country answer chats from this site and each center has a mission to prevent suicide. We have an ethical responsibility to save lives whenever possible, sometimes this is even a legal responsibility, depending on the state in which we reside. The online chat platform makes it very difficult to trace location when the chat visitor does not want to be rescued and does not share telephone and address information. Regardless, if we believe that a suicide is in progress or is imminent, and we are not able to de-escalate suicidal intent and help the chat visitor chose life, we will do everything we can to find the person whose life may be in imminent danger. Sometimes we can locate the person and othertimes we cannot. We understand the difficulty and pain that many of you face in your lives and we respect you and are here to support you , but we cannot knowingly allow someone to kill themselves without acting to try to save them.

Also thank you Bluerose for your suggestion to raise money on this site - you read our minds! That will be coming soon and any help you all can provide in getting the word out about our need for additional funding is much appreciated! We want everyone who needs the support to have someone to chat with within a reasonable time frame... everyone needs a chance share their story and their pain.

I'm grateful such a service as this crisis chat exists, and a little disturbed by the comment here I read that the police were called as I truely believed this service to be anonymous as I won't call standard help/suicide lines because of the fear of police being contacted and the people I've talked to here on chat have told me flat out that it is not traceable. I don't like being lied to - no one does and when it comes down to a matter literally of life and death it needs to be known that the fear of police /lock up involovement can prevent someone from talking which could literally save lives.

In regards to wait times and unavailble times for the chat - is there some way to help fund IE through a non profit or fundraising etc efforts to increase the amount of coverage time and people available to take chats from those in crisis? If so, please let it be known.

Why can't I make an account and get in the chat? I live in the United States, put in my zip code, which is a New York zip code, and they tell me messaging is not available in my area. I really would like to chat with someone. I feel like I need help in many areas in my life. I felt lucky to find this site, I just can't use it for some reason. It is making my depression even worse. Of course there is no one to help me.

This site has helped me cope with the death of my grandpa the person i was talking to made me feel as if they knew me and knew my issue to well talking and letting it out made me feel better

Speaking for the Crisis Chat national network, I would like to apologize to the many of you who have not been able to enter Chat when you needed to speak to someone. We very much understand the high distress many of you are in - we know there is a need for this type of online anonymous service. Unfortunately, we have found that the service is very popular and the volume of requests outpaces our centers' ability to keep up with them. This happens especially later at night. If you can, please come on chat earlier in the day. Chat volume tends to be somewhat slower in the afternoon. Thank you all for coming onto Crisis Chat and we hope to continue to talk with you.

I appreicate what you have here, but it's really distressing when it lets me into chat and I sit there for more than an hour with no response.

I found the chat helpful, but was disappointed that it is not truly anonymous. After a long chat, I said I was going through with my plan and a welfare check was called into my local police department who showed up on my door steps. I could have called my own therapist and got the same results. It did not turn me off to it though as I came back to it again tonight, although there was no one available to chat. I hope someday I come to a place where I do not need this type of service.

I am fed up of living with my mom, she drives me up the wall most of the time. The older i get the more difficult it becomes to live with her. i am 28 years of age still looking for a job and dealing with a controlling mother. I need help on how to cope with her, i just can't take it anymore. She forces me to accept situation i do not want to and she gives me a lecture about how horrible i am. She is used to behaving like this most of the time.

It's a great idea, it really is. I just wish that some of the shifts for volunteers were for late at night/early in the morning... it's usually at 4AM that I hurt most and talking on the phone isn't an option because I don't want to wake other people. I wish there were more things like this.

Great idea...IF it works. I've been trying to chat anonymously for hours but whenever I pressed 'enter the chat room' i always get this error 'Sorry, we were unable to register you because we could not confirm if you are in our service area.' I'm in US so I should be in the service area right?

This site is a good positive project, but sometimes chat is not available - it's annoying.
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This site is a good positive project, but sometimes chat is not available - it's annoying.

Marevee, please email us and let us know what time you were trying to access chat. We have been available all afternoon. If there are technical issues, we want to know about them so we can address them. Thank you. Link to email is at bottom of page under "contact us".

This is a great idea but no one is available. Have to sign off; was looking forward to anonymous chat. Waited about 15 minutes.

In response to the posts from Gisselle and Putterfly below regarding not finding anyone to chat with on the site, I am sending a response on the behalf of the Crisis Chat team at CONTACT USA... We are currently open 13 hours a day from 12 p.m. EST to 1 a.m. EST - and sometimes more - seven days a week! There may be a hole of an hour or two on Saturdays, but otherwise this coverage is very consistent. Note: if the top chat icon is marked, "not available," you can often access the chat icon below which is open for service seven days a week in the evenings... Our goal is to provide service 24/7 asap, and we are working diligently toward that goal because we understand the need for support at all times. Any other questions please post here or email our team. Thank you.

Hello, Im Gisselle and so far i've been disappointed because there is no one to chat with. Im not hurt right now and don't need anyone to talk to but I was checking for those who need it. I know how you feel when you're about to kill yourself i've been probably in the same place as you. Im 13, but age never matters. Right? I'd really like to help other people if you ever need me send me a e-mail or something to (x) im usually online so I should be able to contact you pretty quick. You can really trust me, thank you and take your time to tell me about your problems, instead of doing something crazy. (edited by Crisis Chat support team)

I've been waiting almost an hour for somebody to come talk to me and yet nobody has been around. :(

dont worry ALLENA MY FIST TIME TOO MAYBE WE CAN HELP EACH OTHER NO IAM NOT WEIRD JUST NEED A FRIENDLY VOICE

hi i just need someone to talk to i have no priviacy now so hard to talk on phone email much easy iam having dreams bad ones I CANT TALK ON PHONE DUE DO HAVING COMPANY THATS WHY EMAIL IS IMPORTANT.SORRY ABOUT SPELLING
(edited by Crisis Chat staff)

I used this site today and I talked to someone very understanding and kind. I left the chat feeling better about my situation. More people should be made aware that this site exists.

I agree with Jill and Icabet, such a wonderful service provided and I just wish that they were available more often. I hope they can open up the hours more because the sessions that I have already had proved to be very helpful, supportive, and self-assuring. I just wish that they were available more often to help more people when they really need it most.

This is my first time here as I have seen postings everywhere announcing your org. But it is so disappointing to see that no one is online to Help. What a let down!

Alex, yes we need more chat specialists, more hours of operation, you are right. I just wanted you to know that we recently added hours up until 9 p.m. EST during the week. We hope this helps. Crisis chat is just getting off the ground and we are trying to find funding to make it a trully national network of crisis centers covering hours 24/7. We appreicate your patience while it grows...

I've come to this site a number of times hoping for help. Unfortunately, there is rarely someone online when I need help. Of all the times I've been here, there's only been one where the chat was open, and I couldn't join it because I was between classes and didn't have time myself. It's a great idea, but more staff is needed.

Great idea, Terri. Yes, we were planning on doing this for each of the High Schools in the Capital Region, we are already in the works with two. I will reach out to Schenectady High School to place the link their website. Thank you!

Great idea!! Kids are on these computers all the time. Maybe the Agency that is sponsoring this site should send this information to all school districts (especially in Schenectady County). Suggest to them that they post the www.CrisisChat site on the schools website.

I hope that many people find this site and benefit from talking with a counselor. I just tested it out to make sure it worked and found the chat specialist very kind. I think that a lot of people would feel more comfortable talking online.